Service credits are capped at 30 percent of monthly fees
Catalog row in Vendor License Rules · Cited
- Kind
- Service level
- Statement
- SLA: credits equal 10 percent of the monthly fees per SLA breach, capped at 30 percent, by request within 15 days, and not exchangeable for cash. (effective 2026-09-14)
- Applies when
- SLA breach
- Applies to
- Hosted Services
- Related programs