MSP Partner (managed access to customer instances)
Catalog row in Vendor License Programs · Cited
- Kind
- Partner (service provider)
- Term
- For as long as the Requesting Customer remains a Joint Customer and the partner remains authorized.
- Aliases
- Managed Service Provider Partner; Managed and Monitored MSP
- Definition
- Partner Program Agreement §6.4: an "MSP Partner" or "Managed Service Provider Partner" or "Managed and Monitored MSP" receives a licence "to access and use the Requesting Customer’s instance of the Products solely on behalf of such Requesting Customer(s)".
- Commercial rules
- The customer holds the product licence; the partner accesses the customer's own instance through an approved integration, customer-issued API keys, unique partner login credentials or an Authorization Form.
- Applies to
- Managed service providers operating customer-owned Falcon subscriptions.
- Related metrics