Cornerstone customer success packages
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Per agreement
- Aliases
- Customer Success Package
- Definition
- Included Customer Success Package: customers "will enjoy the following support benefits" including application functionality guidance, issue management, service request management and 24/7 access to the Knowledge Base.
- Commercial rules
- Four tiers (Included, Choice, Preferred, Elite) vary live phone coverage, named administrators, case handling and, for Elite, a named Designated Support Agent.
- Applies to
- Cornerstone, Saba and SumTotal subscriptions
- Related metrics