Elite package adds a named Designated Support Agent and 10 named administrators
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Elite package: 24/7/365 phone support, release weekend support, a named Designated Support Agent, prioritized case handling and up to 10 named lead administrators; Enhanced SLA.
- Applies when
- A customer holds the Elite package
- Applies to
- Elite Customer Success Package
- Related metrics
- Related programs