Cornerstone OnDemand Evidence

Included package gives live phone support for critical issues and 4 named administrators

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Available during normal business hours, Monday to Friday, to administrators that maintain their training certifications" … "Up to 4 individual administrators who may contact Cornerstone Global Product Support."
Locator: Included Customer Success Package, support features
Applies to: Included package gives live phone support for critical issues and 4 named administrators
Supports rules: Included package gives live phone support for critical issues and 4 named administrators
Related metrics: Named Lead Administrator (customer success package)
Related programs: Cornerstone customer success packages
Sources: Cornerstone Included Customer Success Package and Service Level Agreement (Standard)