Included package gives live phone support for critical issues and 4 named administrators
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Included package: live phone support for all critical issues in business hours, Monday to Friday, for administrators who maintain training certifications; up to 4 named lead administrators.
- Applies when
- A customer holds the Included package
- Applies to
- Included Customer Success Package
- Related metrics
- Related programs