Contact Center concurrent license
Catalog row in Vendor License Metrics · Cited
- Unit
- Concurrent user
- Aliases
- Concurrent agent; signed-in user; one-to-many license
- Definition
- Concurrent licensing article: "Zoom Contact Center concurrent licensing provides a one-to-many license option where licenses from a shared license pool are assigned to agents that are actively signed in to the Zoom Contact Center desktop app or web portal."
- Counting rules
- A user counts while signed in to the desktop client with a work session started, while viewing Contact Center pages of the web portal, or while actively sending Zoom Contact Center API calls. There is no limit on users added; the usage report shows daily Peak Concurrency. Agent work sessions are enabled automatically and cannot be disabled.
- Floors / minimums
- Package and overage allowance shown in Plan Management; requires a concurrent licence plan on a Pro, Business or Education account.
- Applies to products
- Zoom Contact Center
- Related metrics
- Product category