Concurrent Contact Center licences count signed-in users
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Concurrent licensing article: under a concurrent plan, a user counts toward the licence total when signed in to the desktop client with a work session started, when viewing Contact Center pages of the web portal, or when actively sending Contact Center API calls; any number of users may be added. (vendor page undated; as published on 2026-09-30)
- Applies when
- Sizing a concurrent agent pool; supervisors and admins using the web portal also count.
- Applies to
- Zoom Contact Center concurrent licence plans.
- Related metrics