Contact Center requires a Meetings or Phone licence
Catalog row in Vendor License Rules · Cited
- Kind
- Eligibility
- Statement
- Services Description, Zoom Contact Center, Corresponding License: access requires a corresponding licence to Zoom Meeting Services and/or Zoom Phone Services; if that licence ends, Contact Center access ends too, and Contact Center payments are non-cancelable and non-refundable. (document effective 2025-12-01; as published on 2026-09-30)
- Applies when
- Provisioning agents.
- Applies to
- Zoom Contact Center; WFM, QM and AI Expert Assist depend on Contact Center.
- Related metrics