ACD Active Agent License
Catalog row in Vendor License Metrics · Cited
- Unit
- Concurrent agent
- Definition
- General Information Guide: "ACD Active Agent license: permits concurrent usage license—one required for each concurrent agent log in."
- Counting rules
- Counted by concurrent agent log-ins. Troubleshooting Guide: an attempt to over-allocate a licence that cannot be over-allocated, such as an ACD Active Agent licence, raises a Major license violation immediately.
- Applies to products
- MiVoice Business
- Product category