ACD Active Agent licences are concurrent and cannot be over-allocated
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- ACD Active Agent licences are counted by concurrent agent log-ins. Attempting to over-allocate a licence that cannot be over-allocated, such as an ACD Active Agent licence, raises a Major license violation.
- Applies when
- Sizing contact center agents.
- Applies to
- MiVoice Business ACD.
- Related metrics