Technician (ServiceDesk Plus)
Catalog row in Vendor License Metrics · Cited
- Unit
- User
- Aliases
- Technician login; per technician
- Definition
- ServiceDesk Plus license management FAQ: "Licensing in ServiceDesk Plus application is based on the number of nodes and the number of technician logins." Technicians beyond the purchased count remain in the system as Non-Login technicians.
- Counting rules
- Only technicians with login permission consume a licence, and the default administrator login counts toward the purchased number. Non-Login technicians (for example field technicians who reply by email) do not consume a licence. The pricing page states that customers pay for administrators and technicians and that there is no restriction on the number of IT end users (requesters).
- Floors / minimums
- The pricing page offers a free Standard edition for up to 5 technicians; only one service desk instance may use that free allotment.
- Applies to products
- ServiceDesk Plus
- ServiceDesk Plus Cloud
- Applies to editions
- Standard
- Professional
- Enterprise
- Product category