Only one service desk instance may use the free 5-technician allotment
Catalog row in Vendor License Rules · Cited
- Kind
- Floor
- Statement
- With multiple service desk instances, only one instance may use the free Standard edition allotment of up to 5 technicians; every other instance is billed on technicians and IT assets, and each instance may use a different edition and billing cycle. (vendor page undated; as published on 2026-09-27)
- Applies when
- Running IT, HR, Facilities or other instances under Enterprise Service Management.
- Applies to
- ServiceDesk Plus Cloud and on-premises.
- Related metrics
- Related programs