JSM collaborators are licensed Jira users, limited to internal comments
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Collaborators are licensed users of the Jira site (not Jira Service Management agents) added to the Service Desk Team role; they can view work items and add internal comments and attachments but cannot be given further permissions.
- Applies when
- Letting developers or other Jira users help agents on service requests.
- Applies to
- Jira Service Management Cloud service spaces on a site with Jira licenses.