Palo Alto Networks Source

End User Support Agreement (October 2023)

Catalog row in Vendor License Sources · Cited

Kind: Support terms
Format: PDF
Document id: palo-alto-networks-global-customer-support-services-terms-and-conditions-eusa.pdf
Applies to: Support and Success Plans (Standard, Premium, Platinum, Focused Services, 4-Hour), RMA, exclusions, term and renewal.
Aliases: EUSA. Header reads "October 2023"; the first of the month is recorded. Current version linked from https://www.paloaltonetworks.com/legal as of the retrieval date.
Evidence: Support plans expire unless renewed
Support may be refused for unauthorized purchases