Genesys Cloud fair use policy
Catalog row in Vendor License Sources · Cited
- Kind
- Usage policy
- Format
- HTML
- Applies to
- Per-user monthly fair use allocations and overage rates for BYOC Cloud, data storage, basic routing and IVR, API on demand, voice transcription, BYO SMS, workitems and outbound campaigns. The date is the page modified timestamp.
- Evidence
- Fair use allocations are summed and based on commit or usage
- Add-on features already in the base licence add no allocation
- IVR usage is measured by session timer excluding in-queue flows
- BYOC Cloud billing starts when the call is answered
- Archived recordings do not count toward data storage
- Each SMS segment counts as a message
- Outbound campaign fair use pricing is deferred
- Legacy workitem fair use ends with the contract