Freshworks Evidence

User and Asset Unit counts cannot be reduced during the Subscription Term

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "During the Subscription Term, the Customer shall not be permitted: (i) reduce their User or Asset Unit count, or (ii) downgrade their Service Plan."
Locator: Terms §5(a) Fees and Payment
Applies to: User and Asset Unit counts cannot be reduced during the Subscription Term
Supports rules: User and Asset Unit counts cannot be reduced during the Subscription Term
Related metrics: Agent
Asset Unit
Related programs: Freshworks Terms of Service subscription
Sources: Freshworks Terms of Service