User and Asset Unit counts cannot be reduced during the Subscription Term
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- Freshworks Terms of Service §5(a): during the Subscription Term the customer may not reduce its User or Asset Unit count or downgrade its Service Plan; fees are non-cancellable and non-refundable regardless of utilization. (effective 2026-04-01; retrieved 2026-09-27)
- Applies when
- Mid-term true-down requests; removing agents or assets before renewal.
- Applies to
- All Freshworks subscriptions, including Freshservice ITAM Asset Units.
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