Support terms cannot be reduced during a paid term
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- "no modification that materially reduces the level of Customer’s maintenance and technical support will be made applicable to Customer during a then-current and fully paid-up Support Services term"
- Locator
- MSLA s.6 Support Services
- Applies to
- Support terms cannot be reduced during a paid term
- Supports rules
- Related programs