Premium Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- One-year increments
- Definition
- Support Policy s.2: 24/7 support for priority 1 and 2 cases; priorities 3 to 5 in business hours of the home region.
- Commercial rules
- Priority 1 response 1 hour 24/7; priority 2 response 4 hours 24/7. Bought in one-year increments as an upgrade.
- Applies to
- All Delinea products