Standard Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- One-year increments
- Definition
- Support Policy s.2: support package for customers that only require support during business days, with business-hours response targets in one support home region.
- Commercial rules
- Priority 1 response 2 business hours. Standard support customers cannot acquire support across multiple regions. Included with SaaS Subscriptions; required for the Initial Term of Licensed Software.
- Applies to
- All Delinea products