Omnissa Workspace ONE is Omnissa’s unified endpoint management (UEM) and digital workspace platform. It manages mobile, desktop, rugged and specialized devices and provides an application catalog, single sign-on through Omnissa Access, and analytics through Omnissa Intelligence.[2] The UEM component descends from AirWatch, which VMware acquired before the End-User Computing business became Omnissa. The Cloud Services Guide still has a section on AirWatch migrations.[2] Workspace ONE is licensed per Device or per Named User. A single order may include both models.[2]
Editions
Omnissa publishes list prices for each edition, in USD per month, “based on 12 months prepaid with production-level support”. Both pricing models are available for every edition and add-on.[1]
| Edition | Per device / month | Per user / month | Positioning on the pricing page |
|---|---|---|---|
| Employee Essentials | USD 1.67 | USD 3.00 | App catalog, SSO and identity access without device management[1] |
| Mobile Essentials | USD 3.00 | USD 5.40 | Mobile device management and secure mobile apps[1] |
| Desktop Essentials | USD 4.00 | USD 7.20 | Enterprise desktop management[1] |
| UEM Essentials | USD 5.25 | USD 9.45 | Mobile and desktop management across platforms[1] |
| Enterprise | USD 10.00 | USD 15.00 | Adds Omnissa Intelligence analytics and Horizon virtual apps[1] |
| Platinum | USD 15.63 | USD 24.71 | Adds rugged device management, remote support and advanced MFA[1] |
The Cloud Services Guide gives a slightly different edition list for the cloud service: Employee Essentials, Mobile Essentials, Desktop Essentials, UEM Essentials, Server Essentials, Standard, Advanced and Enterprise.[2] Standard and Advanced are older editions that remain in the contract documents. Each edition entitles the customer only to the functionality of that edition.[2][3] Optional add-ons named in the Guide include Workspace ONE Assist, Workspace ONE Vulnerability Defense, Workspace ONE Tenancy Hierarchy, Workspace ONE Accelerator and Omnissa Pass Advanced.[2]
Bundled Horizon rights. Workspace ONE Enterprise Subscription includes Horizon Apps Universal Subscription for the same number of Named Users. The ThinApp Virtualization Packager is excluded. Workspace ONE Enterprise Perpetual includes Horizon Enterprise Edition for the same Named Users, and that Horizon right ends when the Workspace ONE licence ends.[3] Catalog: Horizon rights in Workspace ONE Enterprise Perpetual end with that licence.
On-premises UEM. Omnissa’s partner pricing portal lists a notice titled “Workspace ONE UEM On-Premise End of Sale – April 2027”.[4] The letter and FAQ behind that notice are partner documents and were not reviewed. Catalog: Workspace ONE UEM on-premises end of sale in April 2027.
Metrics
- Device (Workspace ONE). Any client hardware, such as a mobile device, that enables installing and running of Workspace ONE. An Enrolled Device is a Device that has Workspace ONE installed, is enrolled in the UEM console and is managed by Workspace ONE.[2] For on-premises UEM Software, the Product Guide defines Device broadly. It includes phones, tablets, computing devices and rugged devices, whether owned by the customer or by its Users.[3]
- Named User. For the cloud service, an employee, contractor or Third-Party Agent identified and authorized by the customer to use Workspace ONE.[2]
- Seat. One Named User on a per-Named User order, or one Device on a per-Device order.[2]
Counting / floors
Five devices per Named User, per user. Each Named User may have up to five Devices enrolled and managed by the service. Web-only access is not use of a Device.[2] The Guide states that the limit “is not an aggregate restriction”. If one user enrolls four devices, another user still may not enroll six.[2] The pricing page gives the practical guidance: per-device pricing suits one device per user and shared or kiosk devices, while per-user pricing suits people with several devices, up to five per licence.[1] Catalog: Workspace ONE Named User covers up to five devices.
Enrolled Devices are the compliance unit. For Workspace ONE UEM, Workspace ONE Assist and Omnissa Intelligence, compliance on a per-Device order is measured in Enrolled Devices. On a per-Named User order, each Named User is entitled to N Enrolled Devices.[2] Entitlements may be moved from one user to another, or from one device to another, as long as the paid total is not exceeded. If more devices are enrolled, or more Named Users exist, than the fees cover, Omnissa reserves the right to bill for the difference.[2] Catalog: Workspace ONE compliance measured in Enrolled Devices.
Staging devices. Devices enrolled only for staging, before production use, do not count against a user’s five-device limit. Their total is capped at the licensed Named User device capacity (Named User licences x 5) minus the Named User devices active in production. The Guide’s example: with 1,000 Named User licences and 700 Named Users enrolled (3,500 production devices allowed), at most 1,500 staging devices may be enrolled.[2] An inactive device that has been deployed to production is not a staging device.[2] Catalog: Staging devices allowed within unused Named User device capacity.
Per-Device limits. A per-Device licence cannot be used to reach the Intelligent Hub web portal from an unmanaged device, and the Hub works only on managed devices.[2][3] Organizations whose staff use personal browsers to reach the app catalog therefore need per-Named User licences for those staff. Catalog: Per-Device Workspace ONE only on managed devices.
Omnissa Access counts as device use. Where a hosted edition includes Omnissa Access Cloud, a Named User’s use of Access Cloud on a Device counts as use of a Device for the Workspace ONE licence metric.[3] The Access entitlement included with Workspace ONE may be used only with Workspace ONE.[2]
Add-on quantities. Workspace ONE Vulnerability Defense bought for desktop licences must be bought in the same quantity as the underlying Workspace ONE service.[2] Tenancy Hierarchy carries a one-time set-up fee and an annual maintenance fee for each covered subscription, co-termed with those subscriptions. It is available only with new Workspace ONE subscriptions.[2]
Floors. The pricing page and the Guides publish no minimum quantity. For Standard, Advanced and Essentials editions the subscription and billing start within 24 hours of provisioning. Enterprise instances are provisioned within 14 days of booking.[2]
No workarounds. The Cloud Services Exhibit forbids using a Cloud Service in a way intended to work around fee calculation mechanisms or usage limits.[5] Catalog: Working around fee calculation or usage limits is prohibited.
Virtualization & partitioning
Workspace ONE has no processor, core or host metric. Virtual desktops and servers that are enrolled and managed count as Devices like physical ones, because the Device definitions turn on whether Workspace ONE is installed and managing the client. The Guides do not exempt virtual machines.[2][3] This is an interpretation of the definitions, not an explicit vendor statement.
Cloud / BYOL
Workspace ONE is primarily a cloud service under the Cloud Services Exhibit.[2] On-premises UEM Software licences can be paired with Workspace ONE Hosted Services. A licence used with hosting may not be deployed in another environment at the same time.[3] Catalog: A hosted UEM licence cannot also be deployed elsewhere.
Preferred Hosting is a dedicated hosting option that comes with a choice of deployment ring for updates. Ring 1 receives updates first. Ring 2 receives major versions after an eight-week bake-in. Customers that did not choose a ring by 2024-08-23 were placed in Ring 2.[2] Moving an instance to another data centre may require devices to be re-enrolled.[2]
Programs
- Workspace ONE Perpetual + Hosting. This applies only to customers that bought Workspace ONE Standard or Advanced perpetual licences and a hosting entitlement before January 2018. Each hosted perpetual licence must have current support and subscription (SnS), and customers cannot switch between shared and dedicated hosting during a term. A component cannot be split between on-premises and hosted instances.[2]
- UEM to Workspace ONE migration. Customers with a migration offering may convert Omnissa Unified Endpoint Management licences to Workspace ONE for the same number of Named Users or Devices. Legacy AirWatch terms then stop applying.[3][2]
- Evaluations. UEM Software evaluations are limited to 30 days.[3]
- Workspace ONE Accelerator. This is an optional lifecycle service. The Workspace ONE subscription term must be at least as long as the Accelerator entitlement.[2]
Out of scope
- Third-Party Offerings resold with Workspace ONE: Lookout Mobile Endpoint Security, Google Chrome Enterprise Premium in the Secure Access Suite, and Bing Maps in Maps View. Their providers’ terms govern them.
- The Apple Push Notification service certificate, which customers must obtain from Apple.
- Detailed per-edition feature lists, which change more often than the licence terms.