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Webex Contact Center

Webex Contact Center is a Cisco cloud-delivered contact center as a service platform that handles customer interactions across phone, email and messaging channels. It offers a Flow Builder for IVR and virtual agents, skill-based routing and queuing, a browser-based agent desktop, and reporting through Analyzer. It connects to CRM platforms and is provisioned through Webex Control Hub.

Webex Contact Center is a Cisco product filed under Call & Contact Center Software. Lifecycle: no published lifecycle.

Source: Webex Contact Center Architecture, retrieved 15 Oct 2026

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Release and support dates as published by Cisco; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-14.

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Webex Contact Center

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