Webex Contact Center Concurrent Agent
Catalog row in Vendor License Metrics · Cited
- Unit
- Other
- Aliases
- Concurrent agents
- Definition
- Concurrent agents: usage is counted as the highest number of simultaneously logged in agents. To accommodate shift changes, counting an agent as usage indicates that the agents were signed in for at least one minute during each of four 15-minute consecutive sampling periods.
- Counting rules
- Highest simultaneous logged-in agents. To accommodate shift changes, counting an agent as usage indicates that the agents were signed in for at least one minute during each of four 15-minute consecutive sampling periods. There is no conversion from Concurrent Agent to Named Agent.
- Floors / minimums
- Not stated.
- Applies to products
- Webex Contact Center
- Related metrics
- Related from
- Product category