Cisco Product
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Enterprise is a Cisco product filed under Call & Contact Center Software. Lifecycle: versioned, 6 versions listed, latest 12.5 and 12.6.
Releases and Lifecycle
All Cisco productsRelease and support dates as published by Cisco; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-14.
Cisco Unified Contact Center Enterprise 6 versions
| Version | End of sale | End of standard support | End of life | Source |
|---|---|---|---|---|
| 12.5 and 12.6Cisco End-of-Life PolicyEnd-of-life announced 2025-06-30. Standard support date is the end of software maintenance releases; end of life is the last date of support. | [33] | |||
| 12.0Cisco End-of-Life PolicyEnd-of-life announced 2021-01-23. Standard support date is the end of software maintenance releases; end of life is the last date of support. | [38] | |||
| 11.6Cisco End-of-Life PolicyEnd-of-life announced 2020-03-12. Standard support date is the end of software maintenance releases; end of life is the last date of support. | [39] | |||
| 11.5Cisco End-of-Life PolicyEnd-of-life announced 2018-04-20. Standard support date is the end of software maintenance releases; end of life is the last date of support. | [40] | |||
| 11.0Cisco End-of-Life PolicyEnd-of-life announced 2017-10-27. Standard support date is the end of software maintenance releases; end of life is the last date of support. | [41] | |||
| 10.5Cisco End-of-Life PolicyEnd-of-life announced 2018-01-05. Standard support date is the end of software maintenance releases; end of life is the last date of support. | [42] |
Lifecycle Policy
- Cisco End-of-Life Policy. Cisco announces end-of-sale about six months ahead and typically provides TAC support for three years for operating-system software and two years for application software from the end-of-sale date. [2]
Sources 6
- End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated subscriptions retrieved 2026-10-14
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 retrieved 2026-10-14
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 retrieved 2026-10-14
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5 retrieved 2026-10-14
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 retrieved 2026-10-14
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 retrieved 2026-10-14