Cisco Product
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express is a Cisco product filed under Call & Contact Center Software. Lifecycle: versioned, 5 versions listed, latest 12.5 and 12.6.
Releases and Lifecycle
All Cisco productsRelease and support dates as published by Cisco; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-14.
Cisco Unified Contact Center Express 5 versions
| Version | End of sale | End of standard support | End of life | Source |
|---|---|---|---|---|
| 12.5 and 12.6Cisco End-of-Life PolicyEnd-of-life announced 2025-06-30. Standard support date is the end of software maintenance releases; end of life is the last date of support. | [33] | |||
| 12.0Cisco End-of-Life PolicyEnd-of-life announced 2020-07-01. Standard support date is the end of software maintenance releases; end of life is the last date of support. | [34] | |||
| 11.xCisco End-of-Life PolicyEnd-of-life announced 2021-01-23. Standard support date is the end of software maintenance releases; end of life is the last date of support. | [35] | |||
| 10.xCisco End-of-Life PolicyEnd-of-life announced 2018-07-09. Standard support date is the end of software maintenance releases; end of life is the last date of support. | [36] | |||
| 9.0Cisco End-of-Life PolicyEnd-of-life announced 2015-01-16. Standard support date is the end of software maintenance releases; end of life is the last date of support. | [37] |
Lifecycle Policy
- Cisco End-of-Life Policy. Cisco announces end-of-sale about six months ahead and typically provides TAC support for three years for operating-system software and two years for application software from the end-of-sale date. [2]
Sources 5
- End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated subscriptions retrieved 2026-10-14
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 - replaced by UCCX 12.5 retrieved 2026-10-14
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x retrieved 2026-10-14
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 10.x retrieved 2026-10-14
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 9.0 (Part 1) retrieved 2026-10-14