Webex Contact Center Named Agent
Catalog row in Vendor License Metrics · Cited
- Unit
- User
- Aliases
- Named Agents
- Definition
- In the named agent model, a license is counted for every agent who signs into Webex Contact Center during the month (determined from the subscription billing date).
- Counting rules
- A license is counted for every agent who signs into Webex Contact Center during the month (determined from the subscription billing date). There is no conversion from Named Agent to Concurrent Agent.
- Floors / minimums
- Not stated.
- Applies to products
- Webex Contact Center
- Related metrics
- Related from
- Product category