Supplemental terms: Zendesk's service-specific terms
Catalog row in Vendor License Sources · Cited
- Kind
- Product terms
- Format
- HTML
- Applies to
- Supplemental Terms incorporated by the Zendesk Customer Agreement: AI agents and Automated Resolutions, Voice, Messaging Integrations, App Builder, Action Builder, Generative Search, WFM, QA, Employee Service and other services. Effective 2026-06-23 for new Customers; 2026-07-23 for existing Customers.
- Aliases
- Service-Specific Terms
- Evidence
- Annual Usage Period (AI Agents)
- Allowance has no cash value
- Pay-as-you-go Fee
- Cap from next Monthly Billing Period
- Dashboard not real-time
- Separate interactions for unauthenticated users
- Cumulative message limit
- Ticket storage per agent
- Action Credits usage period
- Generative Search allowance
- Voice audit right
- Voice credits expire
- No external support on Employee Service