TOPdesk General Terms and Conditions 2021
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- Document id
- General Terms and Conditions 2021
- Applies to
- General terms for all TOPdesk supplies (TOPdesk HQ, Netherlands): General Provisions (§1-15: term, price and indexation, liability, transfer, Dutch law); TOPdesk software (§16-28: delivery, licence fee, acceptance, right of use, IP, maintenance On Premises and SaaS, repair, back-ups, SLA, Fair Use Policy); Consultancy (§29-33); Education and Training (§34-35); Processing of Personal Data (§36); Third party software (§37-39). The document is titled 2021 but carries no day or month, so effectiveDate is null.
- Aliases
- GTC 2021; Algemene Voorwaarden 2021 (English version)
- Evidence
- Contracts run one year and renew tacitly each year (evidence 1)
- Contracts run one year and renew tacitly each year (evidence 2)
- Discounts apply only to the initial contract period (evidence)
- Prices may be indexed once a year to the CBS index (evidence 1)
- Prices may be indexed once a year to the CBS index (evidence 2)
- The licence fee starts the month after delivery and is paid yearly in advance (evidence 1)
- The licence fee starts the month after delivery and is paid yearly in advance (evidence 2)
- The right of use is non-exclusive and cannot be transferred or sublicensed (evidence 1)
- The right of use is non-exclusive and cannot be transferred or sublicensed (evidence 2)
- Affiliates may use TOPdesk as licensed agents only if the purchasing agreement says so (evidence 1)
- Affiliates may use TOPdesk as licensed agents only if the purchasing agreement says so (evidence 2)
- The right of use is limited to the content and number of users in the purchasing agreement (evidence)
- Customers must cooperate with a TOPdesk licence audit (evidence)
- Exceeding the agreed users leads to a cure period, then a unilateral increase (evidence 1)
- Exceeding the agreed users leads to a cure period, then a unilateral increase (evidence 2)
- Technical licence controls may not be bypassed (evidence)
- The right of use ends with the contract (evidence)
- Functionality end-of-life is announced at least six months ahead (evidence 1)
- Functionality end-of-life is announced at least six months ahead (evidence 2)
- On Premises maintenance is included, but older versions get no defect repair (evidence 1)
- On Premises maintenance is included, but older versions get no defect repair (evidence 2)
- On Premises customers are responsible for their own back-ups (evidence)
- Third-party software end-of-life is announced three months ahead (evidence 1)
- Third-party software end-of-life is announced three months ahead (evidence 2)
- Unused consultancy days stay valid for 18 months (evidence)
- The general terms apply to all TOPdesk supplies unless the agreement deviates (evidence 2)