Cloud Services Terms of Use and Delivery Policy
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Definitions of Configured User, Concurrent User, Minimum Commitment, Minimum MRC and ARC, Cognigy Conversations, Attended and Unattended Use; support, severity levels and service levels. The page carries no publication or effective date, so effectiveDate is null.
- Evidence
- A Configured User is a uniquely identified person with monthly interactions
- Concurrent Users are billed on the Peak Agent Amount
- Concurrent users above the minimum are billed at list price
- Minimum MRC is a monthly floor for the term
- Unused Conversations expire at the end of the commitment period
- A Conversation is a 24-hour digital session or a 10-minute voice call
- Two Simulation Conversations count as one Conversation
- Individuals are counted over each 12-month term
- Attended Use software may not automate without human intervention
- The customer must implement the most current Update
- Initiation Date is the earliest of notice, production use or three months
- Commencement Date is the first day of the month after Initiation