A Conversation is a 24-hour digital session or a 10-minute voice call
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- “For digital Channels, a Conversation consists of all interactions with that End-User during a consecutive 24-hour period, up to a maximum of 50 End-User Inputs per Conversation. For voice Channels, a Conversation consists of a voice call of up to 10 consecutive minutes.”
- Locator
- Cloud Terms section 1 Cognigy definitions
- Applies to
- A Conversation is a 24-hour digital session or a 10-minute voice call
- Related metrics
- Related programs