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NICE Evidence

Concurrent Users are billed on the Peak Agent Amount

Catalog row in Vendor License Evidence · Cited

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Contract excerpt
Excerpt
““Concurrent User(s)” means the peak number of logged in active Configured Users calculated based on the single highest volume day of accessing the system in a month which will be invoiced based upon the highest number of agents logged in to the Cloud Services at any time during a particular month (“Peak Agent Amount”).”
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Cloud Terms section 1 Definitions
Applies to
Concurrent Users are billed on the Peak Agent Amount
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