LICENSEWARE
NICE Evidence

A Configured User is a uniquely identified person with monthly interactions

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Contract excerpt
Excerpt
““Configured User(s)” or “Named Agent(s)” means the number of uniquely identified Customer employees, agents, traders or contractors, as applicable, who will have one or more interactions processed by the Cloud Services each month with the identities of such persons being capable of variation, such that new agents may be added and old agents may be removed or terminated so long as the number of users having monthly interactions does not exceed the licensed capacity detailed herein.”
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Cloud Terms section 1 Definitions
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A Configured User is a uniquely identified person with monthly interactions
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