The Is caller role decides who can be selected as a caller
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Hiding persons who aren't callers and VA 2026 R2 release notes: the Is caller checkbox on the person card makes a person available in caller blocks and Self-Service Portal selection lists; persons registered only for reference (for example contractors) can be hidden. Callers are not a priced metric in the public plans. (vendor document undated; as published on 2026-09-27)
- Applies when
- Cleaning up person records that are not end users.
- Applies to
- TOPdesk SaaS; Virtual Appliance from 2026 R2.
- Related metrics