Operators with only free permissions are not charged
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Free and paid permissions: operators that hold only free permissions (mostly viewing information) are not charged. The public plans include unlimited light agents with view rights, and users who only view dashboards are free. (vendor document undated; as published on 2026-09-27)
- Applies when
- Giving read-only or dashboard access to staff who do not handle tickets.
- Applies to
- TOPdesk operators with free permissions only.
- Related metrics
- Related programs