LICENSEWARE
Smartsheet Rule

Unreviewed Provisional Members are downgraded by default at cycle end

Catalog row in Vendor License Rules · Cited

Kind
True-up
Statement
By default, Provisional Members not upgraded by a System Admin are downgraded to a free seat type at the end of each billing cycle. If the plan setting is changed to Upgrade to paid Member, they convert automatically, using available Member seats first and adding the cost of extra seats to the next auto-bill or invoice.
Applies when
End of each billing cycle
Applies to
Plans on the user model
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