Capacity IVA sessions are two minutes of voice or 30 minutes of chat inactivity
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- A voice call longer than two minutes starts a new billable session; a digital session ends after 30 minutes without messages.
- Applies when
- Estimating IVA sessions
- Applies to
- Capacity intelligent virtual agents
- Related metrics
- Related programs