Capacity IVA sessions are two minutes of voice or 30 minutes of chat inactivity
Catalog row in Vendor License Evidence · Cited
- Kind
- Documentation excerpt
- Excerpt
- "Voice: Up to two (2) minutes of connected call time, measured from the start of virtual agent engagement."
- Locator
- Add-On Service Descriptions, Capacity Voice and Digital IVAs
- Applies to
- Capacity IVA sessions are two minutes of voice or 30 minutes of chat inactivity
- Related metrics
- Related programs