AI conversation and session units (Cognigy and Capacity)
Catalog row in Vendor License Metrics · Cited
- Unit
- Conversation or session
- Aliases
- Conversation; session
- Definition
- Add-On Service Descriptions: a Cognigy "Conversation" is 1 Session with 1 User on a Channel during a 24 hour period with a maximum of 50 User Inputs; for Capacity IVA billing, a voice session is up to two minutes of connected call time and a digital session ends after 30 minutes of inactivity.
- Counting rules
- Cognigy: prepaid Conversation Bundles (1k to 1M) with "Committed Conversations" per Billing Period, overage per conversation. Capacity: monthly or yearly IVA licence coterminous with the RingCentral agreement, minimum one year.
- Floors / minimums
- Cognigy and Capacity integrations must be at least one year in duration.
- Applies to products
- RingCentral Contact Center
- RingCX
- RingEX
- Product category