Support must be continuous through End-of-Life and cannot be reinstated after a lapse
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- End-of-Life Policy: a product must be under support on its End-of-Sale date to be eligible for support renewal; support may be renewed for the End-of-Life cycle (5 years for hardware, 3 years for software after End-of-Sale) and cannot lapse and later be reinstated.
- Applies when
- Products that have reached End-of-Sale.
- Applies to
- Hardware and software products.
- Related programs