MSP accounts: disabled users count until a downsell is processed
Catalog row in Vendor License Rules · Cited
- Kind
- Service provider
- Statement
- Mimecast Partner - Customer Downgrades KB: seat reductions are typically applied from the next billing cycle after a 30-day notice period, and in a fixed 12-month contract some reductions only take effect at renewal. Disabled user accounts still count toward the licensed seat total until a downsell is requested and processed. (KB article undated; as published on 2026-09-30.)
- Applies when
- Offboarding users in an MSP-managed tenant.
- Applies to
- Mimecast services sold through MSPs
- Related metrics
- Related programs