Mimecast Evidence

MSP disabled users still count

Catalog row in Vendor License Evidence · Cited

Kind: FAQ excerpt
Excerpt: "This means disabled user accounts will still count toward your licensed seat total until a downsell is requested and processed."
Locator: Mimecast Partner - Customer Downgrades: Review Change Order
Applies to: MSP accounts: disabled users count until a downsell is processed
Supports rules: MSP accounts: disabled users count until a downsell is processed
Related metrics: Permitted User
Related programs: Mimecast Managed Service Provider program
Sources: Mimecast Partner - Customer Downgrades