Named User or Agent licences cover management-interface users only; End Users are not counted
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Supplementary Terms A.1.1: a Named User or Agent licence allows one dedicated natural person or technical user, restricted to that person, and is only required for people working with Matrix42 management interfaces. End Users are not included. (effective 2026-07-01)
- Applies when
- Counting service desk agents, administrators and technical accounts for ESM/ITSM.
- Applies to
- Products licensed per Named User or Agent.
- Related metrics
- Related programs