LICENSEWARE
Matrix42 Rule

Named User or Agent licences cover management-interface users only; End Users are not counted

Catalog row in Vendor License Rules · Cited

Kind
Counting
Statement
Supplementary Terms A.1.1: a Named User or Agent licence allows one dedicated natural person or technical user, restricted to that person, and is only required for people working with Matrix42 management interfaces. End Users are not included. (effective 2026-07-01)
Applies when
Counting service desk agents, administrators and technical accounts for ESM/ITSM.
Applies to
Products licensed per Named User or Agent.
Related metrics
Esc