Perpetual licences exclude support and updates unless maintenance is bought
Catalog row in Vendor License Rules · Cited
- Kind
- Maintenance
- Statement
- EULA §5: support, updates, upgrades and service packs are included in a subscription licence at no additional cost, but are not included in a perpetual licence; perpetual customers buy them by paying the then-current maintenance and support fee. (vendor page undated; as published on 2026-09-27)
- Applies when
- Holding perpetual licences without current AMS.
- Applies to
- ManageEngine on-premises software on perpetual licences.
- Related programs