Annual Maintenance and Support (AMS)
Catalog row in Vendor License Programs · Cited
- Kind
- Maintenance
- Term
- Annual; first year included with ADManager Plus perpetual licences.
- Aliases
- AMS; maintenance and support; annual maintenance service
- Definition
- ADManager Plus licensing FAQ: "ADManager Plus' AMS fee includes phone, email, and instant live chat support, as well as service packs, bug fixes, minor updates, and major upgrades for any edition of ADManager Plus."
- Commercial rules
- AMS is renewed yearly for perpetual licences and is included in annual subscription fees. Endpoint Central charges AMS at 20% of the invoice total for perpetual; OpManager at 20% of licence cost. After an OpManager version reaches end of support, AMS cannot be renewed for that version. Without current AMS, Mobile Device Manager Plus cannot be upgraded to a later version.
- Applies to
- Perpetual licences of ManageEngine on-premises products.