Freshdesk occasional agents need no user licence and consume a Day Pass per login day
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Freshdesk support: full-time agents require a user licence; occasional agents do not, are unlimited, and consume a Day Pass valid until 23:59 when they log in. End of day follows the helpdesk time zone on Growth and the agent's time zone on Pro. (vendor page undated; as published on 2026-09-27)
- Applies when
- Counting Freshdesk agents and day passes.
- Applies to
- Freshdesk and Freshdesk Omni.