Freshworks Evidence

Freshdesk occasional agents need no user licence and consume a Day Pass per login day (2)

Catalog row in Vendor License Evidence · Cited

Kind: Documentation excerpt
Excerpt: "Growth plan: EOD is calculated based on your Helpdesk's time zone."
Locator: About occasional agents and day passes
Applies to: Freshdesk occasional agents need no user licence and consume a Day Pass per login day
Supports rules: Freshdesk occasional agents need no user licence and consume a Day Pass per login day
Related metrics: Day Pass
Agent
Sources: Understanding Full-time vs Occasional Agents (Freshdesk)