Freshworks Evidence

Freshdesk occasional agents need no user licence and consume a Day Pass per login day

Catalog row in Vendor License Evidence · Cited

Kind: Documentation excerpt
Excerpt: "They don’t require user licenses; you can add unlimited occasional agents to your FreshDesk account. Instead, these agents consume a Day Pass when they log in."
Locator: Occasional agents definition
Applies to: Freshdesk occasional agents need no user licence and consume a Day Pass per login day
Supports rules: Freshdesk occasional agents need no user licence and consume a Day Pass per login day
Related metrics: Day Pass
Agent
Sources: Understanding Full-time vs Occasional Agents (Freshdesk)