Active Login counts service representatives logged in concurrently
Catalog row in Vendor License Rules · Cited
- Kind
- Definition
- Statement
- Software License and Subscription Agreement Exhibit A: an Active Login is use of Remote Support by a single service representative logged in directly or indirectly to the Remote Support server software at any given time; the number of Active Logins is the number of representatives accessing the server software concurrently.
- Applies when
- Orders quantified in Active Logins.
- Applies to
- Remote Support
- Related metrics
- Related programs