Standard tier is limited to 6 Tickets per year; Designated Support Contacts scale with Units
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Exhibit B gives Standard tier 6 Tickets per year during Standard Business Hours, and Platinum or Premium unlimited Tickets with 24x7x365 coverage. The number of Designated Support Contacts depends on Units and tier: for Azul Platform Core from 2 (Standard) or 4 (Premium/Platinum) for 1 to 1,000 Units up to 4 or 15 for 20,001 Units and over. (Rev July-2025, effective 2025-07-01)
- Applies when
- Sizing support entitlements.
- Applies to
- Azul Core, Azul Prime
- Related metrics
- Related programs